Terms and Conditions

These Terms govern your access to, usage of all content, Product and Services available at i-healthbd.com website the “Service” operated by i-healthbd.com as “us”, “we”, or “our”.

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with [i-healthbd.com] and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party.

If you use any Third Party Services, you understand that:

  • Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party Services.
  • You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.


Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorised uses of your account or upon becoming aware of any other breach of security.


We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Our Services are provided “AS IS.” and “AS AVAILABLE” basis. i-healthbd.com and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither i-healthbd.com, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of Bangladesh.


i-healthbd.com reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.

    • We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18 and legally eligible to contract.
    • We accept Orders from and dispatch orders to addresses in selected locations in Bangladesh.
    • No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. All orders are delivered subject to receipt of valid prescription and availability except which does not require prescription according to Bangladesh Government law.
    • When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.
    • If you place a Prescription Order or online order or phone order, therefore, we do not receive the relevant original prescription, we will not have any liability to you and it will be your responsibility after use of the medicines as we are the seller only, not manufacturer as per your order.
    • Validation of prescription services through our partner Registered Medical Practitioner shall be made available to the User only upon request of the User and in the following situations:
      • The existing prescription has expired and the User is unable to get an appointment with his Registered Medical Practitioner; or
      • The prescription is not legible and the prescribing Registered Medical Practitioner is unavailable to validate the prescription; or
      • If the prescription contains schedule X drugs / unusual quantities.
    • The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where physical consultation is recommended and at no point these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service, we will have to share the prescription with its partner Registered Medical Practitioner and by requesting the services the User confirms its consent to share his/her prescription with our partner and Registered Medical Practitioner. Upon the request of the User, the prescription of the User shall be shared with our's partner Registered Medical Practitioner and post consultation or review of the prescription, if the Registered Medical Practitioner deems fit, he/she may validate the prescription shared with him/her of the User. However, at all time the Registered Medical Practitioner has the discretion to refuse consultation or validation of the prescription if the Registered Medical Practitioner is of the opinion that a physical consultation is required before a prescription is validated.
      User agrees that the Registered Medical Practitioner will use the technology of its for rendering the above services and they share the information with its affiliated partners for rendering the services
    • i-healthbd.com makes no warranty that: (i) the application will meet your requirements; (ii) the application will be available on an uninterrupted, timely, secure, or error-free basis; (iii) the any results that may be obtained from the use of the application or any services offered through the Website will be accurate or reliable (iv) i-healthbd.com disclaims all warranties as to the accuracy, completeness or adequacy of such information.
      i-healthbd.com disclaims all liabilities arising from manufacturing defects and the claims if any with regard to defect in manufacturing or otherwise shall be made directly on the manufacturer whose information in provided on the product. i-healthbd.com may at its sole discretion assist User in providing any information that may be required with regard to the claim.
    • You agree that the prices mentioned on our website or mobile app are approximate estimates of the actual/exact price of the drugs. The actual/exact price of the drug will depend upon its batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you basis the price estimate at the time of placing the order, should there be a shortfall upon generation of invoice, you undertake to pay the shortfall through any of the payment modes made available to you by us. In case the payment made by you basis the price estimate at the time of placing the order is more than the price as per the generated invoice, the excess payment will be refunded back to you in your bank account, credit card, debit card or wallet which may have been used by you at the time of making the payment.
    • In order to provide better services, i-healthbd.com offers express delivery services to its Users, wherein the User select to specified time for express delivery of the order. User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charge. The service fees for EDS shall vary from city to city based on the date, time and area of delivery. User will be intimated in advance regarding the deliver charges and Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 1000 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of i-healthbd.com, which will be communicated to the user in advance. i-healthbd.com may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. i-healthbd.com reserve the right to discontinue or suspend the EDS at any time without any notice, i-healthbd.com shall not be liable for any delay or default in not delivering the orders within the specified time.
    • You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.
    • We request you to verify the complete details and the documents provided to you at before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by i-healthbd.com once the same are accepted at the time of delivery.
    • Certain laws in Bangladesh prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious , defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyrights or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of your postings without prior notice to User. The IP address of all posts is recorded to aid in enforcing these conditions.
    • All retail pharmacy partnered with i-healthbd.com must maintain a healthy and hygienic environment in his/her pharmacy according to Bangladesh law and quality of the medicine should be at his/her disposal. In no circumstance’s agents allowed to keep expired medicine to his inventory. If any government officials inspect the agent’s pharmacy and finds any noncompliance or anything that seems contradictory according to Bangladesh law, i-healthbd.com will not be liable for any of those noncompliance and inspector may take appropriate action according to Bangladesh law against the pharmacy. Upon noticing the noncompliance i-healthbd.com board will decide whether to continue franchise partnership with convicted agents or not. i-healthbd.com hereby makes it clear, it’s the sole responsibility of the pharmacy to maintain a sound environment in his pharmacy. i-healthbd.com just provides a digital platform to process the order and works as a carrier between buyer and seller. In no circumstances, i-healthbd.com can be deemed as a seller of medicines, i-healthbd.com is just a digital platform provider and works as a delivery service between pharmacy and consumers.
    • Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed format and i-healthbd.com will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.
    • i-healthbd.com shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, rain, storm, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. i-healthbd.com may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.
    • By Clicking on the "I have read and accept the terms and conditions" box at the bottom of the Registration Form, You indicate your acceptance of the above Terms and Conditions and you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or you wish terminate your registration as an Affiliate, you may not access or use the information and notify your intention to block your registration.


Cookie Privacy Policy

i-healthbd.com is committed to protecting your privacy online.

What information do we collect?

We collect information from you when you visit our site. When submitting or registering on our site, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website

To improve customer service

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.


Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

If you have any questions and suggestions regarding our Privacy Policy Statement, please contact us and we will get back to you very soon.



Mailing address: ihealthbdc@gmail.com

Phone: +8801730937343


Unless otherwise stated, i-healthbd.com and/or its licensors own the intellectual property rights for all material on home, shop and other pages and contents. All intellectual property rights are reserved. You may access this from i-healthbd.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from i-healthbd.com
  • Sell, rent or sub-license material from i-healthbd.com
  • Reproduce, duplicate or copy material from i-healthbd.com
  • Redistribute content from i-healthbd.com

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. i-healthbd.com does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of i-healthbd.com, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, i-healthbd.com shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

i-healthbd.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity;

You hereby grant i-healthbd.com a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Privacy Policy

Welcome to i-healthbd.com (the "Site").We understand that privacy online is important to users of our Site, especially when conducting business.This statement governs our privacy policies with respect to those users of the Site "Visitors" who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by i-healthbd.com collectively, "Services" and "Authorised Customers".

"Personally Identifiable Information" 

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously that is, without identification of the individual user or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected? 

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorised Customers: the names, addresses, phone numbers and email addresses of Authorised Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorised Customer intends to purchase or sell.

What organisations are collecting the information? 

In addition to our direct collection of information, our third party service vendors such as credit card companies, clearinghouses mobile banking and banks who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorised Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorised Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customise the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorised Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorised Customers may be shared with other Authorised Customers who wish to evaluate potential transactions with other Authorised Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorised Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by i-healthbd.com is securely stored and is not accessible to third parties or employees of i-healthbd.com except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorised Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at [mailingAddress]

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorised Customers. For example, if an Authorised Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorised Customer off.

How does i-healthbd.com use login information? 

i-healthbd.com uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user's movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

i-healthbd.com has entered into and will continue to enter into partnerships and other affiliations with a number of vendors.Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorised Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorised Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorised Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorised Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at ihealthbdc@gmail.com.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorised Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting . However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.


i-healthbd.com contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. i-healthbd.com hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.

i-healthbd.com does not knowingly collect Personal Information from children.

i-healthbd.com may in future include other optional requests for information from the User including through user surveys in order to help i-healthbd.com customise the Website to deliver personalised information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by i-healthbd.com. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

Purposes for which your information may be used by i-healthbd.com:

i-healthbd.com will retain User Information only to the extent it is necessary to provide Services to the Users. The information which i-healthbd.com collects from you may be utilised for various business and/or regulatory purposes including for the following purposes:

Registration of the User on the Website;

Processing the User’s orders / requests and provision of Services (including provision of safe Services);

Completing transactions with Users effectively and billing for the products/ Services provided;

Technical administration and customisation of Website;

Ensuring that the Website content is presented to the Users in an effective manner;

Delivery of personalised information and target advertisements to the User;

Improvement of Services, features and functionality of the Website;

Research and development and for User administration (including conducting user surveys);

Non-personally identifiable information, exclusively owned by i-healthbd.com may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and i-healthbd.com may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;

Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;

In case of any contests conducted by i-healthbd.com in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering;

Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;

Verification of identity of Users and perform checks to prevent frauds; and

Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.

Disclosure and transfer of your personal information:

i-healthbd.com may need to disclose/ transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use.

i-healthbd.com makes all User Information accessible to its employees and data processors only on a need-to-know basis. All i-healthbd.com employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.

 Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. i-healthbd.com may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of i-healthbd.com 's business.

i-healthbd.com may also disclose or transfer the User Information, to another third party as part of reorganisation or a sale of the assets or business of a i-healthbd.com corporation division or company. Any third party to which i-healthbd.com transfers or sells its assets will have the right to continue to use the Personal Information and/ or other information that a User provide to us.

Retention of the information:

 All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by i-healthbd.com in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, i-healthbd.com will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.

 Part of the functionality of the Website is assisting the Sellers to maintain and organise such information to effect sale and purchase of products. i-healthbd.com may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.

 The Website is also designed for assisting the Users to access information relating to pharmaceutical products. i-healthbd.com may, therefore, retain and submit all such records to the relevant Users.

i-healthbd.com will also ensure that User Information is not kept for a period longer than is required for the purposes for which it is collected or as required under any applicable law.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.